User error is the number one cause of false alarms. You can have one alarm user fine adjusted per year, per alarm address by having an alarm company give you (and/or your employees, family members, etc.) an alarm user class.

Submit the paperwork to us within the time limits of the ordinance and you will not have to pay for one alarm user fine. An alarm user class will provide information that can prevent false alarms. For example; most keypads can be programmed for more delay time to exit or enter, and if you set off your alarm inadvertently, you must contact your alarm company and give them the code, so they do not unnecessarily dispatch police.