Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
The wastewater usage charge for residential customers is based on an average of the amount of water you used during the previous winter months (AWC) or your current month's use, whichever is less.
The wastewater usage charge for non-residential customers is based on your current month's use.
Example of Calculation:Billing Month Service Dates Water ConsumptionNovember 2014 10/29/2014 - 11/29/2014 12,000 gallonsDecember 2014 11/29/2014 - 12/29/2014 18,000 gallonsJanuary 2015 12/29/2014 - 01/31/2015 11,000 gallonsFebruary 2015 1/31/2015 - 2/28/2015 14,000 gallons
In the example above, December is the month with the highest water consumption and January is the month with the lowest usage - these months are not used in the calculations.12,000 (November consumption) + 14,000 (February consumption) = 26,00026,000 / 2 = 13,000 gallons "Average Winter Months Consumption"
If an account does not have history to calculate, the AWC set by the city is 6,000 gallons.
Second, your water meter has a set of dials, similar to the odometer of a car, that rotate as water passes through the meter, whether used or lost. With your back to the house, simply read the numbers the numbers from left to right to get a reading. Compare this reading to the "current" reading on the statement.
If your reading is not correct (high or low) on your current statement please call the Department of Water and Sewerage at 318-673-5510 as soon as possible to have your meter reread.
METHOD 1Turn off all water taps inside and outside your home. Record the meter reading and return two to three hours to check for movement. If the reading has changed or the dial needle has moved, you may have a private leak.
METHOD 2Many meters have a small red (or blue) trangle on the meter face, designed to detect even small leaks. If the red triangle is moving when you have all the water off inside and outside your home, you may have a private leak.
Common sources of leaks: toilet that is running; a constant drip in a sink or outdoor faucet; a loose or dripping washer connection; a home water treatment unit; an evaporative cooling unit; or a sprinkler system.
The good news is that toilet leaks are easy to diagnose and fix. Simply put a few drops of food coloring in the tank and wait 10 to 15 minutes. If the water in the bowl is colored, you have a leak. Most toilet leaks are the result of deteriorated flappers and outflow tubes that are simple and inexpensive to repair.
Also, remember unnecessary flushes can waste up to five gallons of water per flush. Don't use your toilet for a trash can.
1. The best way to find out what the highest water-using device/activity is at your house is to perform a water use audit.2. You can use a paper log of your meter readings to assist you with monitoring your water use. To help you understand your average daily water use, start off by taking meter readings at the same time each day over a period of one week. If you think your daily water use seems quite high, take more readings throughout the day and compare the differences.
Once you understand your normal water use patterns, change the reading frequency to every two weeks so you can keep a close eye on any intermittent problems which may occasionally pop up.
1. Stop using the toilet as an ashtray or wastebasket. Everytime you flush a cigarette butt, facial tissue, or other small bits of trash, you waste 5 to 7 gallons of water.2. Take shorter showers. Long, hot showers can waste 5 to 10 gallons every unneeded minute. Limit your showers to the time it takes to soap up, wash down, and rinse off.3. Reduce flushing water. Put an inch or two of sand or pebbles inside each of two plastic bottles to weigh them down. Fill them with water and put them in your toilet tank, safely away from operating mechanisms to reduce the fill amount.4. Install water-saving showerheads or flow restrictors. Your local hardware or plumbing supply store stocks inexpensive water-saving showerheads or restrictors that are easy to install.5. Take baths. A partially filled tub uses far less water than a long shower, but a short shower uses less than a full tub.6. When shaving and brushing your teeth, don't leave the water running. Run as much as you need, then turn off the tap until you need more.
1. Automatic dishwasher claim the most water in kitchens - about 12 gallons per run. Make sure the washer is fully loaded before you turn it on.2. Don't rinse the dishes in the sink before you put time in the dishwasher. Scrape them clean and let the machine do the rest.3. If you wash dishes by hand, don't leave the water running for rinsing.4. Don't let the faucet run while you clean vegetables; Just rinse them in a stopped sink or a pan of clean water.5. Keep a bottle or pitcher of drinking water in the refrigerator. Running tap water to cool it off for drinking water is wasteful.
1. Save up for a full load and make your water work efficiently.2. Set your machine for a lesser load, if it can be adjusted.3. For hand laundering, put a stopper in the washtup for both wash and rinse. Don't let the faucet run.
On the top left hand corner, there is a graph that illustrates usage. It shows how much was used this billing cycle, last month's billing cycle, and the usage a year ago.
You may contact customer service at 318-673-5510.