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New Service Addresses Residents' Restoration Satisfaction
NEW ONLINE RESTORATION WORK CHECKLIST ENHANCES COMMUNICATION AND TIMELY RESPONSE
The Clean Water Shreveport team is working to enhance our response to requests from residents.
Area residents now have a new, faster way to communicate with the Clean Water Shreveport team once restoration work has been completed.
The new program includes a door hanger placed at homes informing residents that restoration work has been completed near their properties and inviting them to report their satisfaction with the work online here.
If residents would like to request that the team address the restoration work further, they can make the request online by filling out a quick and easy checklist and a CWS team member will respond directly to residents to address the issue.
A link to the restoration work checklist is also available on the City of Shreveport website at www.shreveportla.gov.
Employee Highlight: Dawn Cook
FOR 20 YEARS, DAWN COOK worked in water treatment quality and construction inspection. With a degree in biology, she worked in water operations as a
water quality supervisor in Iraq, Afghanistan and Kuwait among other places. When she applied for jobs in Shreveport, employers didn’t understand the value of that experience.
“I knew when CDM Smith was interviewing me that they immediately understood the value of my experience,” she said. She started with CDM Smith as a Residential Project Representative with IMS Engineers. She is now also a Construction Manager. Dawn has other skills as well, on the technical and administrative side, and her work with the Clean Water Shreveport Program has allowed her to utilize all her skills and learn more.
Because of what she has learned and how she has grown, Dawn will stay in Shreveport. Her work on the program team has allowed her to gain experience and improve her career.
We're Done With Phase 1!
The City of Shreveport is progressing with Phase 2 of the Clean Water Shreveport Program, which includes consent decree work in the following neighborhoods:
• North Highlands
• South Highlands
• Choctaw Bayou
Work For Phase 2 is Anticipated to Conclude in 2019.
Simultaneously, design work in Phase 3 is well underway. As the work continues, more local people will get opportunities to enhance their careers and improve the city at the same time.