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Returned Check

Checks returned by the issuing bank are a problem for the citizen and all citizens who pay their bills faithfully. When a check is returned by the bank unpaid for whatever reason, the account being paid by that check is charged an $25.00 service fee and the payment removed from the account. A letter is sent to the billing address requesting payment within 5 work days from the date of the letter. If payment is not received within the 5 work days, the service will be disconnected for non-payment. The check will be turned over to the courts for collection which is 10 work days from the date the letter is printed.

To redeem a check which has been returned by the bank, the customer should make payment by cash, money order or certified funds in the amount of the returned check plus the returned check charge to the Revenue Cashiering Office located on the first floor of Government Plaza, 505 Travis St., Shreveport, LA. 

If a customer account has 2 or more returned checks used to pay their account within the last 12 months, they must pay their bill with either cash or a money order. No additional checks will be accepted after the 2nd check in a 12 month period.

If the service has been disconnected due to a bad check, additional fees may be required for a deposit and reconnect fees in order for the service to be restored.

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