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Water and Sewerage Service

On this site, general information about the Water Billing System and specific customer account information is available.  Listed below is information on water service for Shreveport, Louisiana residents. Additional information may be obtained by contacting Water & Sewerage, Customer Service.

• Office Hours



• Meter and Sewer fees - monthly inside, outside, residential, commercial, and industrial.
  
  
• Average Winter Months Consumption - how it's calculated and used to compute your bill?



• Water Bill Calculation - how a water bill is calculated?

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A customer may also obtain information on special programs and how to apply for them on this page.

• Deferred payments - how to qualify and where to apply?



• No Disconnect - Medical conditions that could prevent your water from being turned off for non-payment.



• NSF problems - what it means to you and how to redeem bad checks?



• Debit Payments (ACH) - monthly water payments automatically deducted from you checking account - how and where to apply?



• Social service programs that assist you in paying your water bill.



• Bankruptcy - how does it effect your water account?



• Rates & Fees



• Office Hours / Communications

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Turning Service On/Off

The City of Shreveport prefers one (1) days notice to turn service on. Each account will be billed a connection fee. Deposits are NOT required for first time customers and customers with good a credit history (pay their bills in a timely manner). A deposit will be required if someone is re-establishing service and owes a previous bill.

To have water service turned on/off contact:

Water and Sewerage Customer Service Division
(318) 673-5510

All accounts are subject to be charged a deposit and service charge when disconnected for non-payment.  The service charge for connecting a service is $15.00 per meter.  The deposit required is determined by the size of the meter. 
Discontinued use of roving meters per amendment Chpt 94. Bulkwater can be obtained at 2139 Greenwood Road. $10 Administration fee + $1.65 per 1,000 gallons. 

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Payments

There are several options to pay your water bill  including: Check FreeCenters, On-Line Water Bill Payment, Bank Draft, by Mail or in Person.  We are sorry, but the EPP (Equalized Payment Plan) is not available at this time. Checks may be made payable to  DOWAS.

Paying in Person

For fast service, you may pay your bill in person.  All payments made in person are posted to your account at that time.  Please bring cash, check or money order between 8:15 A.M. to 4:30 P.M.., Monday through Friday to:

Payments are accepted between 8:15 a.m. and 4:30 p.m. at :

Government Plaza
505 Travis Street
1st Floor
Shreveport, LA 71101

Delinquent accounts should be paid in person at the Government Plaza, 1rst Floor, 505 Travis St.  This is the only location where payments are posted immediately to accounts.

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Paying by Mail

Payments by mail are processed nightly.  To pay by mail, send check or money order payment to:

DOWAS
PO BOX 30065
Shreveport, LA 71153-0065

Paying by Bank Draft

The City of Shreveport can draft only from a checking account. Contact 673-5510 for an application form. Please click here to learn more about this convenient and easy way of paying your Water Bill. 

A customer may request for automatic bank draft privileges through our automated Web service. Please visit our web site at www.Shreveportla.gov. Scroll down to the bottom of the page entitled "On-Line Service" and select "On-Line Water Bill Payment".

CheckFreePay Centers

“CheckFreePay’ is now accepting payments for your Shreveport Water Bill. Just take your Water Bill to your convenient CheckFreePay location to make a payment. Please allow 2 business days for the payment to be credited to your account.

To find the nearest authorized CheckFreePay location go to http://www.checkfreepay.com  or click here: Local Sites [pdf]

Select 'FIND A LOCATION'
Click on 'AGENT LOCATOR'
Select 'City of Shreveport' from the drop down biller list
Enter your Zip Code

Online Water Bill Payments

Any customer with an on-line water bill user account can make a one-time payment via their checking account with commitment or obligation to continue using the service. The service is offered at no cost to the customer.