BUSINESS RESOURCE GUIDE (Business Advice and Technical Assistance)

The City of Shreveport owns and operates the City's water and sewerage system through its Department of Operational Services, Office of Water and Sewerage.

ESTABLISHING SERVICE -- New accounts may be opened by visiting or telephoning the Customer Service Division between 7:30 a.m. and 5:30 p.m., Monday through Friday, at:

Permits Center

Government Plaza, Room 130,

(318) 673-6097

A deposit is not required to establish service, however, a one-time connection fee is levied to open each account. Deposits are required for accounts that have been disconnected and for previous customers with existing balances. This deposit varies for residential, commercial and industrial accounts, depending on the water meter size. Customers may also check balances and due dates of water and sewer bills by calling (318) 673-5463.

RATES AND CHARGES:

Water Rates:

1. A flat monthly customer charge, depending on meter size.
   
2. A monthly quantity charge per 1,000 gallons of metered usage of water with separate quantity charges for residential, commercial and industrial users. Outside-city users are charged using a different quantity charge fee structure.
   
3. Various annual charges are levied for private and public fire hydrants and fire protection systems.
   

 

Sewer Rates:

1. A flat monthly customer charge.
   
2. A monthly quantity charge per 1,000 gallons based on either the actual metered consumption or the winter months average  consumption, whichever is less. Winter monthly average is calculated using monthly consumption from November through February, disregarding the high and low months, and averaging the two remaining months. If a customer has not established a winter monthly average, a flat rate sewer charge may be used.
   
3. Commercial and industrial sewer charges are based on actual water consumed each month, with adjustments authorized for cooling tower evaporation or product use. The customer must install a water meter approved by the Office of Water and Sewerage, on the cooling tower to be eligible for this adjustment.
   
4. The City of Shreveport has an EPA-approved pretreatment program, which limits the discharge of certain wastewater into the sewer system. Some materials or types of wastewater are virtually prohibited, while others may be discharged only through permitting and/or when excess strength surcharges are assessed. More information about sewerage discharge and the pretreatment requirements may be obtained from:

    

   Permits Center

   Government Plaza, Room 130

   (318) 673- 7697.

Connection to the sewerage system is compulsory for residences or buildings required by building code to have toilet facilities, and for every residence or building containing a sewage fixture or privy. However there are several exceptions by ordinance. For more information contact:

 

Permits Center
Government Plaza, Room 130

(318) 673-7697

 

Billing: -- All water and sewerage accounts are billed monthly by the City of Shreveport. 

OUTSIDE-CITY SERVICE: Outside-city service may be provided by the City of Shreveport subject to the availability of service and approval of the City Council. In virtually all cases, approval is not granted unless the property owner agrees to be annexed into the City or a special contract is negotiated. Outside-city rates are greater than those charged to inside-city customers. In addition, businesses and residents outside of the City tying directly to the City’s water and/or sewer mains must submit plans and obtain construction permits. Permit information starts on page 3.2.

WATER AND SEWER MAIN EXTENSION:  If no water or sewer main serves your business or industrial location, information on water or sewer main extensions may be obtained from:

Permits Center,

Government Plaza, Room 130

(318) 673-7697

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