ISSUE NO. 10-040

POLICE COMPLAINT TAKER

($8.99 / HR.) PT. (SHIFTS)
POLICE / USD.

DUTIES: Receives non-emergency complaints from citizens in person or by telephone. Advises citizens of offense violations and complaints procedures. Questions and interviews complainants to obtain nature of complaint and facts; records the most accurate information possible on standardized police report forms for investigation and follow-up. Maintain records of calls and complaints. Route and refers phone calls to appropriate divisions. Processes reports and other documents for Police Management Information System. May tend/operate CRT, keyboard, PC, and other EPD or basic office equipment. Makes entries in arrest book and assist officers in locating reports and other records. Performs other duties as assigned or required.
MINIMUM QUALIFICATIONS: High school diploma or GED. Ability to learn assigned tasks and adhere to prescribed routine. Ability to type 45 words per minute. Good verbal and written communication skills; attention to detail, tact and diplomacy.