The mission of the Department of Water & Sewerage is to deliver safe high quality drinking water to the citizens of Shreveport, while also providing them with safe, efficient and sanitary sewerage/waste water disposal services.

POLICY STATEMENT

It is our policy to operate and maintain the city's water supply reservoir, its water treatment plants, its water storage tanks, its water distribution systems, its waste water sewer systems and treatment plants and its out flow systems at their optimum state of efficiency and reliability, all as allowed by budget allocations.

We are committed to providing safe, cost-effective and timely delivery of products and services to all users of the systems and to do it with courtesy, dignity and a smile.

We are pledged to protecting the health, safety and welfare of both our citizens and our employees.

We are dedicated to protecting and maintaining the environmental integrity of our air, ground, water, and forestry resources and to keeping Shreveport healthy and beautiful:

Customer Service      673-5510
Operating Hours: 7:30 AM - 5:30 PM