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| Examples of Work | Qualifications Requirements
Communications is a highly responsible administrative,
managerial, and supervisory position involving all phases of
planning and directing the operations of the Shreveport Fire
Department Communications Division Emergency Communications
Center (ECC). This position:
monitors ECC compliance with regulatory standards and statutes to maintain required certifications for systems operation, and represents the ECC in relations with
is knowledgeable of NFPA standards, state and federal laws, and city ordinances that affect the operations of the ECC.
reports directly to the Fire Chief and subject to the Fire Chief's approval plans, coordinates and/or otherwise manages all aspects of the operations of the
Fire Emergency Communications Center.
coordinates the emergency communications activities between and between other City and Parish public safety.
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Examples of Work
(NOTE: The following examples show only the general type of work performed in this position and is not
intended to restrict duties to only those listed.)
Assesses the need for and coordinates
the development of Standard Operating Procedures used to
operate the Emergency Operations Center.
Directly responsible for evaluation,
performance of and provides direct supervision to the
class of Assistant Chief of Communications and
Responsible for long range planning
Develops staffing analysis reports to
meet the demands of substantial changes in workloads and
justifies revisions in staffing levels, work priorities
and deadlines.ensure the appropriate number of personnel
is available at all times to support emergency
Develops and monitors the
communication division's annual budget and expenditures.
Approves duty rosters, vacation
schedules, sick call lists, extra duty board.
Evaluates the need for, and approves
funding for additional staffing when necessary
Uses computer technology to develop
response models for use in defining emergency response
Manages a Quality Improvement Program
Prepares agendas, conducts monthly
staff meetings, and ensures the distribution of meeting
minutes to all Communications personnel.
Serves in organizations and on boards
and committees in such a manner to promote the best
interest of the department, division, and service
Ensures that all systems, programs,
and equipment; 1) meet the Departments needs in the most
economical manner consistent with budget limitations, 2)
meets operational needs, and FCC Rules and Regulations
Consults with all user agency
officials and provides recommendations and guidance where
Manages and coordinates all FCC
licensing activities and represents the Fire Department
in frequency allocation issues
Appoints committees as required and
evaluates committee recommendations
Oversees the applicant evaluation
process and approves suitable applicants for employment
Prepares specifications for the
purchase of communications equipment, identifies
deficiencies in systems hardware and administers service
contracts to maintain equipment
Represents the Communications Division
in meetings with public Boards and organizations, the
news media, etc., as requested for public distribution of
information about the emergency communications system,
and in resolving complaints
Establishes funding formulas which
details financial arrangements and suggests funding
Oversees the development and provides
overall management of a structured, documented training
program for communications center personnel
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Must meet all
requirements of the Municipal Fire and Police Civil
Service Law, including being a citizen of the United
States, being a qualified elector of the State of
Louisiana, and passing a civil service examination for
Must have a high school diploma or a valid certificate of equivalency
issued by a state department of education.
Applicants must submit a resume to the Fire Chief.
Before admission to
the test, must pass a medical examination designed to
show good health and physical abilities sufficient for
the performance of required duties.
Before admission to
test must have successfully completed the following
Association of Public Safety Communications Official's
training courses and/or programs:
APCO Fourth Edition Telecommunication Course
APCO Emergency Medical Dispatch Course
APCO Communications Center Supervisors Course
APCO Communications Training Officer (CTO) Course
APCO EMD Manager Course
APCO ADA Summary Course
APCO Advance Fire Dispatch Course
in the position must show:
personnel management skills
sufficient to maintain a high level of satisfaction among
personnel in the ECC who are subject to high stress.
project management skills
necessary to effectively initiate and manage major
projects such as the development of new communications
and computer systems and modifications to existing
good speaking ability and
facility with words; tact; full understanding of
telecommunications theory and application.
show extensive management skills in
administering established policy, establishing goals and
the ability to effectively
communicate orally and in writing.
Should have experience
in planning, developing and implementing communications
Must have five (5) years of progressively responsible full-time paid experience
in a fire and emergency medical service Emergency Communications Center.
Should have a comprehensive knowledge of theories, principals,
techniques, and practices of the public safety
Should be able to conceptualize.
Applicants' resume should reflect the applicant's efforts to participate in Management Sciences Curriculum
such as Planning, Problem Solving, Statistical Analysis, Budgeting, and Communications.
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