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DISTINGUISHING
FEATURES OF THE CLASS:
This is the intermediate level positions in the Fire
Communications Division of Fire Department operations. Employees
of this class perform duties such as dispatching equipment, and
keeping records of fire calls and related logs or reports. This
class supervises, trains, and evaluates Fire Communications
Officer I, and other employees as assigned. The Fire
Communications Officer II receives only general instructions from
the Assistant Chief of Communications of duties, performing
independently in most areas. This class ranks directly above Fire
Communications Officer I.
EXAMPLES OF
WORK:
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Examples listed below are illustrative
only. They are not intended to include all duties which
may be assigned, neither are they intended to exclude
other duties which may be logical assignments to this
class.
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Supervises and/or performs the duties
associated with: the process of securing information for
any incident or receiving automatic alarms, locating
addresses, determining correct fire or medical apparatus
and personnel to be dispatched and any other pertinent
information, sounding fire alarms in stations and
transmitting information on emergency; notifying all
specified officers and/or special units of all working
fires and/or of serious medical emergencies; ensuring
proper notifications of owners of buildings, utility
departments, or other persons or groups needed for
assistance at the scene of an emergency. Dispatching
other/outside fire/EMS agency, in accordance with
contractual agreements.
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Providing citizens with general
non-emergency information such as: street and city limit
location, etc.
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Testing equipment such as fire
telephones, alarms, emergency lines, computer system,
recording devices, radio systems, etc.
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Keeping records, logs, files and lists
such as log of shift activity for division officers,
records of information from working fires, and other
records required by the department and the division by
making entries on a regular basis or by periodically
reviewing and updating information. Maintaining personal
records of members attendance and requests for vacation,
holiday and compensation time-off.
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Attends monthly staff meetings with
the Chief and Assistant Chief of Communications.
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Serves on Project Task Forces and
other committees to assist in developing policy and
procedures.
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Responsible for maintaining adequate
staffing levels in the Communications Center at all
times.
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Evaluates and reports on employees'
job performance.
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Supervises and trains subordinate
personnel or clerical personnel assigned to the
Communications Division.
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Requisitions and maintains office
supplies.
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Reads city and parish maps, plat maps,
sketches of streets and subdivisions and transfers this
to computer street files and to master city map.
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Acts in an administrative capacity
during the absence of the Assistant Chief of
Communications.
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Responds to assigned position during
times of severe weather, large fires or emergencies,
civil disturbances, etc.
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Participates in on scene fire
department drills, schools, civil defense exercises, etc.
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Contributes to development of office
procedures.
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Establishes and maintains good public
relations.
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Deals firmly but courteously with the
public.
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Makes responsible decisions during an
emergency for which there may not be set guidelines, i.e.
distribution of remaining apparatus during large fires,
more than one emergency occurring simultaneously in the
same area, communications systems failure, etc.
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Possess working knowledge of NFPA
Standards 1061, 1201 and 1221 in areas that apply to the
Communications Division.
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This position assumes full authority
and responsibility for the proper operation of his
assigned shift.
QUALIFICATION
REQUIREMENTS:
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Unless otherwise stated, all
requirements must be met before admission to examination.
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Must meet all requirements of the
Municipal Fire and Police Civil Service Law, including
being a citizen of the United States, being a qualified
elector of the State of Louisiana, and passing a civil
service examination for the position.
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Must have a high school diploma or a
valid certificate of equivalency issued by a state
department of education.
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Must have a minimum of three(3) years
of experience in operating fire communications equipment
in the fire communications office of a paid fire
department.
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Must be at least twenty-four(24) years
of age on the date of appointment.
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Before appointment, must pass a
medical examination designed to show good health and
physical abilities sufficient for the performance of
required duties.
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Before certification in the position,
just have successfully completed the following
Association of Public Safety Communications Official's
training courses and/or programs:
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APCO Fourth Edition Telecommunication
Course
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APCO Emergency Medical Dispatch Course
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APCO Communications Center Supervisors
Course
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APCO Communications Training Officer
(CTO) course
PAY:
The salary for this position shall not be
less than $100 above that of Fire Captain.
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