The Office of the Chief Administrative Officer

Section 5.07 of the Shreveport City Charter provides for a Chief Administrative Officer (CAO) to oversee the day to day operations of the City of Shreveport and its various departments. Dale Sibley currently holds the position of CAO. The CAO and his staff work closely with the Mayor and his staff to ensure that the Mayor’s goals are reflected in the daily operations of the various departments.

Along with general oversight responsibilities, this office coordinates citizen inquiries and complaints, budget preparation and submission to Council, along with coordination of legislative matters being sent to Council for consideration and action. Other key members of the staff include:

Rick Seaton - Assistant CAO

Karen Barnes - Fair Share Office

Dusty Gott - Office Manager

Shreveport implemented a Citizen Complaint Tracking System to ensure timely and effective response to citizens concerns relating to City services. Please call the City’s special complaint telephone line at (318) 673-5013.

Any complaint called into the Mayor or CAO will be quickly routed to the appropriate department for response. The tracking system allows the CAO a method to monitor the departments’ response to complaints and provides important data revealing the needs of Shreveport’s residents.  If you have any suggestions for improved services, please let us know.

You can contact the CAO or his staff by calling (318) 673-5010 or by e-mail at cao@shreveportla.gov.