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What is the purpose of the EMS LifeCare Program?
EMS LifeCare is an ambulance membership program that is offered by the Shreveport Fire Department to the public in order to help reduce the high cost of emergency ambulance services. It is not insurance, but acts as a supplement to your current insurance to offset any portion of the bill that your insurance does not cover.

For example: If you have an insurance policy from provider “A” and the policy only covers 40% of the ambulance transport costs, that means you are responsible to pay the other 60% out of pocket. EMS LifeCare picks up the remaining 60% of the transport costs leaving you with no out-of-pocket transport costs.

EMS FAQs

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1. What is the purpose of the EMS LifeCare Program?
2. What if I don’t have insurance to cover Ambulance transport costs?
3. If a citizen were to become an EMS LifeCare member who is covered within the membership?
4. Is there a cost associated with the EMS LifeCare program or is the service provided free to the citizens of Shreveport?
5. What is the period that I can apply for EMS LifeCare?
6. What is the period of coverage for EMS LifeCare?
7. Will you still accept my EMS LifeCare Membership after the open enrollment period closes?
8. Does the EMS LifeCare Membership program cover non-emergency transports such as trips to the doctor’s office?
9. What constitutes an Emergency per Shreveport Fire Department guidelines?
10. Does EMS LifeCare Membership cover transports by any other agency?
11. If I live outside the city limits of Shreveport but spend a large part of my time in Shreveport, may I apply?
12. My address is inside the city, but not annexed into the city. Can I still purchase EMS LifeCare?
13. I made a payment by check or money order. Why do I mail it to a New Orleans P.O. Box?

City of Shreveport, Louisiana