Customer Service Division
Facts worth knowing:
Each month the Customer Service Division performs the following:
Answers more than 9,000 phone calls
Process over 6,100 work orders
Customer Service
673-5510
Operating Hours: 7:30 AM - 5:30 PM
Customer Service Voice Mail 673-7950
Custsvc@shreveportla.gov
They also provide:
Assistance with billing inquiries
Help for customers with payment plans
Direction for disadvantaged customers to social agencies for financial assistance
Research for account histories
The City maintains a 24 hour call center seven days a week to assure that all Public Works or Water & Sewerage emergencies are handled promptly. Any citizen having an emergency should call 673-7600 to report the problem.
For more information on Customer Service, call 318-673-5510.
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