It is our policy to operate and maintain the city's water supply reservoir, its water treatment plants, its water storage tanks, its water distribution systems, its wastewater sewer systems and treatment plants, and its outfall systems at their optimum state of efficiency and reliability, all as allowed by budget allocations.
We are committed to providing safe, cost-effective, and timely delivery of products and services to all users of the systems and to do it with courtesy, dignity, and a smile. We are pledged to protecting the health, safety, and welfare of both our citizens and our employees.
We are dedicated to protecting and maintaining the environmental integrity of our air, ground, water, and forestry resources, and to keeping Shreveport healthy and beautiful.
Customer Service (Billing & Account Information): 318-673-5510
24-hour Water and Sewer Emergency Service: 318-673-7600
Solid Waste (Recycling & Trash Pickup): 318-673-6300
How to read your water meter?